Frequently Asked Questions
Everything you need to know about your Anna van Thull experience.
What is the typical shipping timeframe for my order?
We strive to process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on the destination.
How do I ensure I select the correct size?
Each Anna van Thull piece is designed with specific tailoring. We recommend consulting our detailed Size Guide located on every product page to compare your measurements against our garment dimensions.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. To initiate a return or exchange, please visit our online Returns Portal and follow the step-by-step instructions.
Do you use sustainable materials in your collections?
Sustainability is at the heart of Anna van Thull. We prioritize organic cotton, recycled polyester, and ethically sourced wool to ensure our fashion footprint is as light as possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For select regions, we also offer Klarna for interest-free installments.
How should I care for my Anna van Thull garments?
To maintain the longevity of your items, we recommend following the specific care instructions on the internal label. Generally, we advise cold washing inside out and avoiding tumble dryers for delicate fabrics.